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The Importance of Operating, Inspection, and Maintenance

The Importance of Keeping Organized Maintenance Records


Effective record-keeping allows condominium managers to:


  • Track repairs and maintenance history to prevent recurring issues.

  • Ensure compliance with legal obligations under the Condominium Property Act (CPA).

  • Provide transparency for boards and owners regarding property upkeep.

  • Support reserve fund planning by documenting major repairs and expected future expenditures.


Example: A poorly documented HVAC system maintenance schedule results in unexpected breakdowns, leading to costly emergency repairs and insurance claims.


Legal Requirements for Documentation of Repairs and Inspections


Under Alberta’s Condominium Property Act (CPA), condominium corporations must maintain accurate records, including financial and maintenance reports.


A condominium corporation’s record-keeping responsibilities include:


  • Annual inspections of fire suppression systems, elevators, and mechanical components.

  • Work orders and contractor reports to verify repairs were completed.

  • Reserve fund study records to forecast upcoming capital repairs.

  • Meeting minutes that document board decisions regarding property maintenance.


Failure to maintain accurate records could result in regulatory penalties or difficulty defending the corporation against liability claims.


How to Use Inspection Reports for Preventative Maintenance Planning


Proper inspection records help managers:

  • Identify recurring issues that may signal larger problems.

  • Schedule preventative maintenance before components fail.

  • Provide detailed information when obtaining contractor repair quotes.


Best Practices for Maintenance Record-Keeping:

  • Standardized Documentation: Use templates for work orders, inspection logs, and service reports.

  • Digital Storage: Maintain records in secure, searchable databases for easy access.

  • Regular Updates: Ensure logs are updated after each repair or inspection.

  • Compliance Checks: Verify that all required reports are submitted to regulatory agencies.


Example: An annual boiler inspection report notes minor corrosion in pipes. By proactively replacing these components, the corporation avoids a costly emergency shutdown.


Documentation Best Practices

Scenario:

A condominium board is concerned about water leaks affecting multiple units. The manager must review past maintenance records to determine if this issue has been addressed previously.

Task:


  1. Analyze a sample maintenance log for missing or incomplete documentation.

  2. Develop a record-keeping checklist to ensure all essential information is tracked.

  3. Present a recommended reporting structure for maintenance tracking.


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