Frequently Asked Questions

Absolutely! We're proud of our partnerships and would happily share references upon request.

We are committed to empowering condo boards with full financial control, streamlined operations, and open, positive resident relations. Key Condo offers a flat monthly fee for our services, and we are all about providing you value, enhancing your owner’s investment, and giving your residents the quality of life they deserve.

Our package includes building operations, financial administration, resident relations, governance guidance, onboarding, and offboarding. Additional services at no extra cost include administration fees, on-site visits, attending board and general meetings, providing condo documents, 24/7 emergency service, storing digitized files, onboarding and offboarding, and actioning resident work.

We charge a monthly flat fee of $21/unit.

Key Condo strongly prefers to charge our condos a single monthly fee every month. We only charge additional fees for tasks with a lot of labour hours or has an associated liability. For other out-of-scope services, we recommend hiring a third party. However, if a condo corporation insists that we perform the service, a quote will be discussed at that time. Please see a list of our à la carte services: Inspect vendor quality of work including onsite inspections Inspect site for bylaw violations Intercom updates Deliver fob purchases Annual fob audits Author grant applications and funding projects Author loan applications Communicate with auditors for special project engagements Attend major construction project meetings including weekly onsite meetings Attend legal proceedings (witness meetings, time spent in proceedings, negotiations, tribunals) Work related to human rights complaints or third-party tribunal or settlement proceedings Monitor move-in/ move-outs or other amenity management (guest suite, gym, etc) Owner insurance policy compliance management Vendor insurance policy compliance management

Not at all! Transparency is at the core of what we do. Our flat rate covers all the services outlined in your service agreement, so you can be empowered knowing what you’re paying monthly.

Your condo manager will work closely with you to maintain a communication flow and provide timely updates. Board members will receive responses as soon as possible, and alwayasd within a few hours. Resident inquiries are responded to within 1 business day, often much sooner.

We have a digital workflow to allow for paperless transactions and approvals. During onboarding, your condo manager will work with you to integrate with your system.

All our managers are certified professionals with years of industry experience. Continuous training ensures they're updated with the latest best practices.

Absolutely! Our experienced financial team will work closely with the board to craft an annual operating budget and annual report on the reserve fund (reserve fund budget) that aligns with your goals. Please note that we do not provide bookkeeping services. We will assist with hiring a bookkeeper.

At Key Condo Management, we believe in empowering condo corporations. As part of that vision, your finances stay in a bank account under your corporation’s name, and your bookkeeper remains your corporation’s vendor, ensuring full control and clarity.

Financial statements are provided monthly, within 20 days of month close.

We schedule and oversee regular maintenance, collaborate with trusted vendors, and always ensure timely and quality work.

Nope! With us, there is never a conflict of interest or hidden fees from kickback schemes, which are common in the industry. We can recommend vendors or source them. We are also happy to work with your preferred vendors. We have a firm zero-tolerance kickback policy to ensure your interests come first.

Emergency repairs are prioritized, with our response team dispatching contractors immediately to resolve the issue.

Your dedicated condo manager will oversee every project stage from start to finish, ensuring work is completed on time, within budget, and to strict quality standards.

Absolutely! Staying updated with laws and regulations is paramount to our service, ensuring we can provide guidance for compliance with Alberta legislation and your bylaws. While we are knowledgeable in this area, we always advise seeking counsel from a condo lawyer. How adaptable is your company to changes or specific requests from the board? We pride ourselves on flexibility and always seek to accommodate any changes or requests to best serve your community.