Question 1

Can you provide references from other condo corporations you manage?

Accepted Answer

Absolutely! We're proud of our partnerships and would happily share references upon request.

Question 2

What sets your company apart from other condo management firms?

Accepted Answer

We are committed to empowering condo boards with full financial control, streamlined operations, and open, positive resident relations. Key Condo offers a flat monthly fee for our services, and we are all about providing you value, enhancing your owner’s investment, and giving your residents the quality of life they deserve.

Question 3

What services are included in your standard condo management package?

Accepted Answer

Our package includes building operations, financial administration, resident relations, governance guidance, onboarding, and offboarding. Additional services at no extra cost include administration fees, on-site visits, attending board and general meetings, providing condo documents, 24/7 emergency service, storing digitized files, onboarding and offboarding, and actioning resident work.

Question 4

How do you structure your fees?

Accepted Answer

We charge a flat monthly management fee of $22 per unit, subject to a minimum monthly fee of $2,000.Additional fees may apply where a condominium has more complex administrative or financial requirements, such as an ECR or other cost-sharing arrangement, more than one accounts-payable run per month, or multiple annual budgets.

Question 5

Do you offer any additional services on an à la carte basis?

Accepted Answer

Key Condo strongly prefers to charge our condos a single monthly fee every month. We only charge additional fees for tasks with a lot of labour hours or has an associated liability. For other out-of-scope services, we recommend hiring a third party. However, if a condo corporation insists that we perform the service, a quote will be discussed at that time. Please see a list of our à la carte services:

Inspect vendor quality of work including onsite inspections
Inspect site for bylaw violations
Intercom updates
Deliver fob purchases
Annual fob audits
Author grant applications and funding projects
Author loan applications
Communicate with auditors for special project engagements
Attend major construction project meetings including weekly onsite meetings
Attend legal proceedings (witness meetings, time spent in proceedings, negotiations, tribunals)
Work related to human rights complaints or third-party tribunal or settlement proceedings
Monitor move-in/ move-outs or other amenity management (guest suite, gym, etc)
Owner insurance policy compliance management
Vendor insurance policy compliance management

Question 6

Are there any hidden fees or additional charges we should be aware of?

Accepted Answer

Not at all! Transparency is at the core of what we do. Our flat rate covers all the services outlined in your service agreement, so you can be empowered knowing what you’re paying monthly.

Question 7

How often do you communicate with the condo board and owners?

Accepted Answer

Your condo manager will work closely with you to maintain a communication flow and provide timely updates. Board members will receive responses as soon as possible, and alwayasd within a few hours. Resident inquiries are responded to within 1 business day, often much sooner.

Question 8

What tools or software do you use for communication and reporting?

Accepted Answer

We have a digital workflow to allow for paperless transactions and approvals. During onboarding, your condo manager will work with you to integrate with your system.

Question 9

What is the training and experience of the managers and staff?

Accepted Answer

All our managers are certified professionals with years of industry experience. Continuous training ensures they're updated with the latest best practices.

Question 10

Can you assist with budget preparation and financial planning?

Accepted Answer

Absolutely! Our experienced financial team will work closely with the board to craft an annual operating budget and annual report on the reserve fund (reserve fund budget) that aligns with your goals. Please note that we do not provide bookkeeping services. We will assist with hiring a bookkeeper.

Question 11

Why do I need my own bookkeeper?

Accepted Answer

At Key Condo Management, we believe in empowering condo corporations. As part of that vision, your finances stay in a bank account under your corporation’s name, and your bookkeeper remains your corporation’s vendor, ensuring full control and clarity.

Question 12

How often are financial statements provided to the board?

Accepted Answer

Financial statements are provided monthly, within 20 days of month close.

Question 13

How do you handle routine maintenance and repairs?

Accepted Answer

We schedule and oversee regular maintenance, collaborate with trusted vendors, and always ensure timely and quality work.

Question 14

Do you have a list of preferred contractors or vendors?

Accepted Answer

Nope! With us, there is never a conflict of interest or hidden fees from kickback schemes, which are common in the industry. We can recommend vendors or source them. We are also happy to work with your preferred vendors. We have a firm zero-tolerance kickback policy to ensure your interests come first.

Question 15

How are urgent or emergency repairs addressed?

Accepted Answer

Emergency repairs are prioritized, with our response team dispatching contractors immediately to resolve the issue.

Question 16

How do you ensure the quality and cost-effectiveness of work done?

Accepted Answer

Your dedicated condo manager will oversee every project stage from start to finish, ensuring work is completed on time, within budget, and to strict quality standards.

Question 17

Do you stay updated with local regulations and bylaws affecting condos?

Accepted Answer

Absolutely! Staying updated with laws and regulations is paramount to our service, ensuring we can provide guidance for compliance with Alberta legislation and your bylaws. While we are knowledgeable in this area, we always advise seeking counsel from a condo lawyer.

How adaptable is your company to changes or specific requests from the board?
We pride ourselves on flexibility and always seek to accommodate any changes or requests to best serve your community.

Frequently Asked Questions

On working with Key Condo Management or general condo management in Calgary inquiries