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Handling Unit Owner Requests

A Key Condo Guide

Unit Owner Rights and Limitations Under the CPA


The Condominium Property Act (CPA) and its regulations establish specific rights for unit owners, including:


  • The right to access certain corporation records, such as financial statements, bylaws, and meeting minutes.

  • The right to vote on key decisions at general meetings, subject to voting rights and restrictions.

  • The right to request repairs and maintenance for common property.

  • The right to challenge board decisions through proper dispute resolution channels.


Limits on Unit Owner Requests


While unit owners have rights, there are limitations on their ability to make demands:


  • Unit owners cannot direct the condominium manager to act independently—the manager must follow board-approved policies.

  • Requests that involve financial expenditures (e.g., upgrades to common property) require board approval.

  • Owners cannot request access to confidential corporation records, including legal opinions or individual owner account details.


Requests That Require Board Approval vs. Those a Manager Can Process Directly


Requests That Require Board Approval


  • Changes to common property (e.g., installing new security cameras, modifying landscaping).

  • Financial expenditures (e.g., special projects, upgrades).

  • Amendments to condominium bylaws or policies.

  • Requests for exceptions to bylaws (e.g., pet approvals in no-pet buildings).

  • Disputes between owners or complaints requiring enforcement action.


Requests That a Manager Can Handle Directly


  • Providing approved condominium records (financial reports, meeting minutes, bylaws).

  • Processing maintenance requests for common property repairs.

  • Assisting with standard administrative forms (e.g., parking permits, intercom access).

  • Clarifying existing bylaws and policies.


Handling Unreasonable or Unauthorized Unit Owner Demands


Sometimes, unit owners may:


  • Demand action outside the manager’s authority.

  • Request confidential information.

  • Make excessive or unreasonable demands on time and resources.


Strategies for Handling Unreasonable Requests

  1. Refer to the CPA and Bylaws

    • Provide the unit owner with the relevant section of the CPA or condominium bylaws.


  2. Escalate to the Board When Necessary

    • If a request requires board approval, document it and refer it to the board for a decision.


  3. Maintain Professional Communication

    • Respond clearly and factually, avoiding personal opinions or emotional responses.


  4. Document All Interactions

    • Keep records of unit owner requests, responses, and any escalations to the board.

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