At Key Condo Management, we believe that the best way to handle property damage caused by contractors is through clear, proactive communication. By establishing a strong line of communication with the vendor, you can ensure that the damage is repaired effectively and that the situation is handled professionally.
The first step in addressing contractor-caused property damage is to notify the contractor as soon as the issue is discovered. The sooner they are informed, the quicker they can begin assessing the situation and working on a solution. Be sure to provide proof of the damage—whether through photos, video, or a written description—so there’s no ambiguity about what occurred.
For example, if a landscaping contractor accidentally damages a patch of grass, we would ask them to repair the issue using their own internal resources. In this case, the contractor has the appropriate skills and tools to handle the repair. However, if that same contractor were to damage something outside of their normal scope, like the building’s siding, we would take a different approach.
In cases where the contractor may not have the necessary expertise to complete the repair, it’s important to communicate that the condo corporation will take responsibility for obtaining quotes to fix the issue. For instance, if the siding is damaged, we wouldn’t expect a landscaping contractor to handle such repairs. Instead, we would provide proof of the damage and let the contractor know that we will obtain three quotes from qualified professionals to repair the damage. Once the repair is complete, the contractor would receive the invoice to cover the cost.
Sometimes contractors may be slow to process payments for repairs. One strategy we’ve found effective is deducting the repair costs (holdback) from their submitted invoice. This helps avoid delays and ensures that the repair expenses are covered promptly, without the need for prolonged follow-ups.
While it's important to have a clear process in place for dealing with damage after it occurs, taking steps to prevent property damage in the first place is equally important. At Key Condo Management, we make prevention a priority by discussing potential risks with contractors before they begin their work. For example, we ask our snow removal contractors to install curb markers before the first snowfall. This helps their technicians avoid hitting curbs during their work.
Additionally, it’s a good idea to ask contractors if they foresee any challenges in completing their work without causing damage. We’ve found that waste collection companies, for example, may sometimes cause damage if entry points are tricky to navigate. By discussing these concerns in advance and getting a response in writing, you’re better prepared to address any potential damage if it occurs.
At Key Condo Management, we’re committed to making sure property damage is handled professionally and efficiently. From initial discussions with contractors to following up on repair payments, we work closely with condo boards to ensure that damage is repaired to the highest standard and that future issues are prevented whenever possible.
Comentarios