At Key Condo Management, we believe that effective communication and transparency are essential to maintaining happy residents and well-functioning properties. As our portfolio continues to grow, we’re committed to using advanced technology to empower our team, improve efficiency, and keep all stakeholders informed. Here’s a look at how the URBI platform and other tools are enabling us to deliver high-quality service and seamless condo management.
The URBI Platform: Real-Time Connection for Board Members and Residents
One of the most transformative tools in our tech toolkit is the URBI Platform (kore.myurbi.co). URBI provides a convenient, organized way for condo managers, residents, and board members to communicate, manage property needs, and access updates in real time. This platform helps us streamline daily operations, allowing our managers to prioritize high-impact tasks and stay proactive while keeping everyone in the loop.
Key URBI features include:
Amenity Bookings: Residents can reserve shared amenities directly through URBI—whether it's the elevator, guest suite, or social rooms. This eliminates manual scheduling and ensures smooth, organized usage of community spaces.
Chat Communication: The in-app chat feature allows residents to communicate with their condo manager instantly, raising questions or concerns in real time. Additionally, board members have a dedicated chat space with features like polls to simplify board voting between meetings.
Service Tickets: Residents can submit and track service tickets for maintenance requests. Board members can view ticket progress in real time, comment on updates, and provide feedback as needed. This level of visibility ensures transparency in condo operations, keeping everyone on the same page.
News Bulletins: With targeted news bulletins, managers can communicate with owners, tenants, or even specific floors or plumbing stacks, ensuring that the right people receive relevant information. This reduces inbox clutter and ensures clear, timely updates.
Condo Documents & Calendar: URBI organizes essential condo documents and provides a community calendar for upcoming events, giving residents and board members easy access to important information whenever they need it.
URBI empowers board members to stay informed and engaged without micromanaging, allowing them to see service tickets and updates in real time. This transparency builds trust, reduces misunderstandings, and promotes accountability across the board.
Additional Tools That Enhance Efficiency
Beyond URBI, we leverage several other digital solutions to improve communication and streamline operations:
ChatGPT: AI-Powered Assistance Our integration with ChatGPT allows us to respond quickly to frequently asked questions, helping managers focus on more complex tasks. This AI-powered support reduces resident wait times and ensures consistent, clear communication.
Jotform: Digital Form Submissions With Jotform, residents can submit important forms entirely online, attaching required documents or images directly. This has replaced physical paperwork, speeding up processes for renovation requests, tenant agreements, and pet applications, making it easier for residents and more efficient for boards to review submissions.
Google Suite: Collaborative Document Creation Google Suite enables collaborative document management, whether for drafting board meeting minutes or storing reports for future reference. This setup supports real-time collaboration, ensuring that all necessary parties have access to updated and accurate information.
A Smarter, More Connected Way to Manage Properties
By combining URBI with other supportive tools like ChatGPT, Jotform, and Google Suite, Key Condo Management can streamline tasks, facilitate efficient communication, and maintain transparency for all stakeholders. URBI gives board members invaluable insights and the ability to provide input on tickets, creating a collaborative and responsive management environment that builds trust and transparency.
If you’d like to learn more about how we use URBI to simplify condo management, visit kore.myurbi.co. We’re excited to continue leveraging technology to create smoother, more connected condo communities for everyone involved.
Excellent!